Citizen Charter
This CITIZEN CHARTER OF BANGLADESH ECONOMIC ZONE AUTHORITY(BEZA).
(Draft)
Vision: BEZA aspires to become a sustainable development driving force and a world class
investment promoter and service provider to ensure quality of life of the people.
Mission: BEZA’s mission is to persistently create value for the investors by establishing attractive
investment facilities in the economic zones through One-Stop service and competitive
incentive packages.
Objective: (1) Development of Economic Zones (EZ) .
(2) Promote FDI and Domestic Investment in Economic Zones and Employment
Generation.
(3) Human Resource Development.
| S/LNo | Service Name | Necessary Documents | Necessary Source of Documents | Fee/Charge with relevant code | Responsible Officer with contact number and e-mail address. | Necessary time for service delivery | Appellate officer with contact number and e-mail address |
| 1 | Service to the new investor with proper information. | Location Map. Land schedule, Gazette of relevant acts, policy and guide line etc. | Manager
(Investment promotion) |
Manager (Investment promotion-1)
Ph:+88-02-9132629 Cell: +8801718754848 hena_mustafa15018@yahoo.com |
01 days |
General Manager (Investment Promotion) Ph: +02-9632464 |
|
| 2. | Facilitating communication between Developer& Unit investor. | Manager
(Investment promotion) |
Manager (Investment promotion-1)
Ph:+88-02-9132629 Cell: +8801718754848 hena_mustafa15018@yahoo.com |
General Manager (Investment Promotion) Ph: +02-9632464 |
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| 3. |
Processing of application for land allocation. |
prescribed application form | Manager
(Investment promotion) |
Manager (Investment promotion-1)
Ph:+88-02-9132629 Cell: +8801718754848 hena_mustafa15018@yahoo.com |
10 Days |
General Manager (Investment Promotion) Ph: +02-9632464 |
|
| 4. | Receiving and scrutinizing the application form for PEZ pre-qualification license | Prescribed application form with supporting documents mentioned in the form. | Manager
(Investment promotion) |
Manager (Investment promotion-1)
Ph:+88-02-9132629 Cell: +8801718754848 hena_mustafa15018@yahoo.com |
Maximum
30 days |
General Manager (Investment Promotion) Ph: +02-9632464 |
17) Immigration and Visa re-commendation
| 5. | Service to the Developers/Unit Investors coordinating with the concerned Agencies to enhance the following issues. : |
Manager (One-stop service & Co-ordination) Ph:+88-02-9632491 |
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| 1) Project Approval/Clearance | Detail of signatory. Letter of commitment (Land). Bank Solvency. Pro-forma invoice. Trade License. Tin & Vat Certificate. | Manager (One-stop service & Co-ordination) | 15 Days | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 2) Work Permit | Copy of passport.
TIN & VAT certificate. |
Manager (One-stop service & Co-ordination) | 35 Days | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 3) Export Import Permission. | Invoice.
Packing List. LC/Sale Contract. Bill of lading. Country of Origin. |
Manager (One-stop service & Co-ordination) | 03 Days | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 4) Sub contract Permission | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 5) Constriction Design Approval. | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 6) Custom clearance | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 7) Service providing for utility connection approval | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 8) License for off-shore Banking. | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 9) Loan Permission. | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 10) Permission for Power Plant. Water Treatment Plant,CETP & ETP. | Manager (One-stop service & Co-ordination) | General Manager (Planning & Development) Ph.+88-9632470 | |||||
| 11) Permission for Generator to produce electricity. | Manager (One-stop service & Co-ordination) | General Manager (Planning & Development) Ph.+88-9632470 | |||||
| 12) Implementation of Labor Law in EZ. | Manager (One-stop service & Co-ordination) | General Manager (Planning & Development) Ph.+88-9632470 | |||||
| 13) Participation in promotional activities with Developers. | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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| 14) Issuing License to the Non Govt. service provider for delivering service in EZ. | Manager (One-stop service & Co-ordination) | General Manager (Investment Promotion)
Ph: +02-9632464 |
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|
15) Issuing NOC under provision of different acts. |
Manager (One-stop service & Co-ordination) |
General Manager (Investment Promotion) Ph: +02-9632464 |
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|
16) Immigration and Visa re-commendation |
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| 6 | Service to the Developers/ Unit Investors providing necessary documents like BEZA Act, Rules, Policy, Guide Line, SRO and relevant Gazette. | BEZA Act, Rules, Policy, Guide Line, SRO and relevant Gazette. | BEZA record room and website. | Fee or Charge free. | Manager (Law) Phone : +02-9632468 E-mail: | 1 Day. | General Manager (Administration & Finance) Ph:+02-9632461 |
| 7 | Service to the citizens providing land related information of BEZA . | BEZA record room. | Fee or Charge free. | Manager (Investment promotion-1) Ph:+88-02-9132629 Cell: +8801718754848 hena_mustafa15018@yahoo.com | 1 Day. | General Manager (Investment Promotion)
Ph: +02-9632464 |
|
| 8 | Communication with National & International Organization for off- site infrastructural development. | Manager (Planning and Development). | Fee or Charge free. | Manager (Planning & Development ) Phone: +02-9632470 | General Manager (Investment Promotion) Ph: +02-9632464 | ||
| 9 | IFT/EOI call for own funded works/services. | IFT/EOI Notice. TDS/RFP documents. | Manager (Planning) | Fee or Charge free. | Manager (Planning) Phone: 9632463 Email: doyananda@yahoo.com | 3 weeks | General Manager (Investment Promotion) Ph: +02-9632464 |
| 10 | Issuing of work order (NOA/LOA) to tenderer | Agreement/Contract document Performance guarantee documents. | Manager (Planning) | Fee or Charge free. | Manager (Planning) Phone: 9632463 Email: doyananda@yahoo.com | 1 Week | General Manager (Investment Promotion) Ph: +02-9632464 |
| 11 | Payment of bill to contractor/consulting firm | Billing documents. Invoice. Progress reports etc. | Manager (Planning) | Fee or Charge free. | Manager (Planning) Phone: 9632463 Email: doyananda@yahoo.com | 1 Week | General Manager (Investment Promotion) Ph: +02-9632464 |
| 12 | Payment of bill to contractor/ suppliers | Billing documents. Invoice. | Manager (Admin) | Fee or Charge free. | Manager (Admin) Phone: 9632467 Email:manager.admin@beza.gov.bd |
1 Week | General Manager (Administration & Finance) Ph:+02-9632461 |
GRS Focal Point :
General Manager (Administration & Finance)
Ph.+88- 02-9632461.
Responsible Officer: (As Per Right to Information Act.):
Secretary, BEZA Executive Board
Ph:+88-02-9632458.